Legal document

Refund & Cancellation Policy

Last updated: 2026-06-10

This summary is provided for transparency and is not specific legal or tax advice. Questions? Contact support@tagihin.id.

This Policy applies to all Tagihin subscriptions.

1. Plans and Billing

Tagihin offers three plans:

Starter — Free, no charge
Freelancer — Rp79.000/mo or Rp790.000/yr
Pro — Rp129.000/mo or Rp1.290.000/yr

Billing is handled by Stripe, our payment processor. Tagihin charges no fee on the QRIS payments you receive from your own clients — your Tagihin subscription and your QRIS income are entirely separate.

2. Cancellation

You may cancel your subscription at any time from the in-app billing portal (Stripe Customer Portal). There is no penalty and no long-term contract.

After cancellation, access to paid plan features continues until the end of the already-paid billing period.

3. Refunds

Payments for Tagihin subscriptions are generally non-refundable as the service is delivered and accessible immediately upon payment.

No pro-rated refunds are provided for partial billing periods unless required by applicable law.

Exception: Cavastir may, at its sole discretion, consider a refund where a serious technical fault caused by Tagihin prevents access to the Service for an extended period.

4. How to Request Assistance

If you have questions about your billing, wish to cancel, or want to discuss an exceptional circumstance, please contact support@tagihin.id.

We aim to respond within 1–2 business days.

5. Starter (Free) Plan Exception

The Starter plan is at no charge; therefore no billing occurs and no refund scenario applies.